The staff told me an 1/2 hr. When I went back 50 min later. they told me another 40mins. Just say an hr .
Slow, no sense of urgency. Something is off with the culture at this pharmacy as most of the techs and pharmacist working there are not great to deal with.
I got on the phone to ESI (Express Scripts) to find out what I could do. They gave me a list of other pharmacies that I was approved to use. I spent most of the mid- morning running around to get this script filled.
I need a prescription filled as I was out and had none available for my evening needs and they were out and would not receive another delivery until Tues or Wed. I felt from their tone and more their lack of expression in their face that it did not matter to them. I asked where the nearest Rite Aid was: New Bedfor, Falmouth, and etc. They again did not transmit any concern as to the drive to these other places.
My services provided by rite aid never fail to be the best by far. To say that I am consistently pleased and appreciative is an understatement. Thank you for making customer satisfaction a high priority while so many businesses clearly have lost interest
Like my wife said, I get this refulled every month. Don't they have some kind of punch list that states between the end of the month to the 1st week of the next, we need to insure that this medication is available. Simple
Sincerely, Renee McCarthy
phone rings and rings today automated system not working. On another note, the Pharmacy Counter is regularly understaffed. They have 4 pharmacists on duty yet only one or maybe two counter persons to handle drive up and both inside counters. Their staff is very capable, but would run more smoothly and efficiently if properly staffed, so I blame the store manager. They have two front registers at the pharmacy counter for a reason Mr Manager....and you need to step up and hire more help.
Rite Aid is a US Pharmacy based in Wareham, Massachusetts. Rite Aid is located at 121 Marion Rd, Wareham, MA 02571, USA.
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