I've never had a worse customer experience. Look at my ratings as a user. If it's mediocre I don't bother, that was abysmal.
My gripe is with Sprint's customer service in general since they no longer answer customers call. You simply cannot get a person on the phone.
Made an appointment to upgrade my phone, but the employees decided to take the day off for no reason. The store schedule said they should've been there, but they just put a piece of paper on the door saying they were closed for no particular reason that day.
Thanks so much Kayla and Peter!
:-)
I like the store. The crew is knowledgeble. A Sprint store is now the only place you can get help and these guys are good.
I went with a friend (Feb 27,2017) who was having problems with her Galaxy 6 phone. We arrived at store near closing, but the customer service/sales employees Kayla and Peter were awesome. They didn't rush or appear to be in a hurry to close, they really wanted to ensure phone was working correctly and we were happy. They adjusted the settings to fix the issues and explained the changes in the settings required. We also were explaining charging issues with various cables and they showed us the new wireless pad charger. It's exactly what she needed and works great!
Canceled my service on automatic payments, went in to ask them why and they said there was a glitch in the system. Verizon is next door, go there
10/22/17- Went into the store with my partner and our 2 infants. Was going to add a line and have her come into my plan. No greeting upon arrival by the 2 employees there, Jon and Lem. Looked around the store for about 10 minutes figuring out phone choice. Got in line. Waited 45 minutes in line. No one said hello, acknowledged us, or told us how long it would be. After someone finished, Jon, the "manager" took somebody who had come in 10 minutes before. When I addressed this issue I was given a generic I'm sorry you're upset, I'll be with you as soon as I can. We had been in this store for nearly an hour, talking turnils walking our restless infants around, I don't think we were invisible. Walked out and got a phone and plan with Verizon.
Dan and Stephanie
Sprint Store By Nexgen Wireless is a US Electronics Store based in Wareham, Massachusetts. Sprint Store By Nexgen Wireless is located at 2421 Cranberry Hwy #314, Wareham, MA 02571, USA.
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